Terms and conditions

Business details

These terms apply to bookings and website use for Quick Service, Business Bay, Dubai, United Arab Emirates. Contact us at swaseem600@gmail.com or +971506379297.

Orders

A delivery request is not guaranteed until dispatch has reviewed and accepted it. We may contact you to confirm pickup, drop-off, timing, package, courier tier, payment, and courier instruction details.

You are responsible for entering accurate pickup, drop-off, sender, recipient, package, and timing details. Incorrect details may delay or prevent the delivery. You must not send prohibited, illegal, hazardous, or restricted items.

Fees and payment

Delivery fees are calculated from the route distance, package size, weight, item count, and handling options shown in the booking flow. The server recalculates the distance and fee before an order is created. All fees are in UAE Dirham (AED).

Fee formula: the fee is the greater of the AED 15 minimum or the route distance charged at AED 1.6 per km plus any selected extras. Extras: package size (Medium +AED 5, Large +AED 12, Extra large +AED 25), weight band (5-10kg +AED 5, 10-20kg +AED 12, 20-30kg +AED 22), each item beyond the first +AED 3, fragile handling +AED 10, temperature-controlled +AED 10, and dedicated courier +AED 15. A global pricing adjustment set by dispatch (between 0.5x and 1.5x of the calculated fee) may also apply. The courier tier (Bike, Car, or Van) selects the vehicle for your parcel and does not change the fee.

If you pay online, your fee is charged in full when you confirm payment, before dispatch. Paying with Ziina is charged in UAE Dirham (AED). Paying by card through PayPal is processed in US Dollars, so the AED fee shown is converted to its US Dollar equivalent at the fixed rate of 3.6725 AED to 1 USD, and your card issuer may apply a foreign-transaction fee. If you choose cash on delivery, the fee is paid in cash to the courier on completion.

Fixed quote means the fee shown for the selected route, courier tier, package size, weight, handling options, and pickup time applies to that confirmed order. We do not add a separate website booking charge after the fixed quote is confirmed.

If you ask to change the pickup, drop-off, route, courier tier, package details, pickup time, or add a new service after confirmation, dispatch may provide a new quote before continuing with the changed request.

Customer cancellation

Customers may cancel an unpaid order from the order status screen before completing payment. For a paid order, contact us with your order reference to cancel and request a refund before the delivery is completed. The cancellation button is not shown after an order is completed, cancelled, or rejected.

There is no website cancellation fee in this booking flow unless clearly stated at the time of booking. If you paid online and your order is cancelled or rejected before completion, we refund the payment to your original payment method through the provider you used (Ziina or PayPal). The time it takes for a refund to appear depends on the payment provider and your card issuer or bank.

Dispatch cancellation and service availability

Dispatch may reject or cancel an order if the delivery cannot be fulfilled, details are incomplete, the requested service is unavailable, the item is prohibited or unsafe, payment cannot be processed where required, or there are safety or operational concerns.

Availability may be affected by demand, traffic, weather, courier availability, vehicle availability, and events outside our reasonable control.

UAE Consumer Protection Law

Nothing in these terms excludes, restricts, or modifies any consumer right or remedy you have under UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, or any other law that cannot lawfully be excluded. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

Google Maps

This website includes Google Maps features and content. Use of Google Maps features and content is subject to the then-current Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy. Map, route, distance, and time information may differ from actual road, traffic, pickup, and trip conditions.

Website information

We try to keep website information accurate and useful, but errors can occur. Contact us if you notice incorrect booking, contact, pricing, or service information.

These practical terms, including the repair-specific sections, are provided for website and booking clarity and are not formal legal advice. The repair terms in particular should be reviewed by a qualified legal professional before being relied on as binding terms.

Repair terms

These repair terms apply to mobile, laptop, and tablet repair bookings in addition to the general terms above.

The diagnostic/pickup fee covers pickup and diagnosis and is separate from the repair quote. It is payable when you book the pickup. If you approve the repair quote, the repair cost is payable before or when the work is carried out, as described in the quote.

A repair quote is provided after diagnosis. No repair work begins until you approve the quote. Parts and labour are quoted together before work begins. If additional work becomes necessary during repair, we will contact you for approval before continuing.

You are responsible for backing up your data before pickup. We are not responsible for data loss, software corruption, or settings changes during diagnosis or repair, including where a reset or operating-system reinstall is required.

We may verify device ownership or authority before accepting or returning a device. We may refuse service if we cannot reasonably verify ownership or authority.

Pre-existing damage such as scratches, dents, or cracked glass is noted where visible, but we are not liable for damage that was already present. For water or liquid damage, the extent of damage is often hidden and may worsen over time; we do not guarantee recovery or long-term stability after assessment or attempted repair.

Any warranty for completed repair work is limited to what is expressly stated on the approved repair quote or invoice. If no warranty period or coverage is stated, no warranty is provided beyond applicable consumer law.