SwiftDrop UAEDubai parcel deliveryBack to ordering

Privacy

Privacy policy

Last updated: 15 June 2026

Who we are

This Privacy policy explains how SwiftDrop UAE handles personal information for delivery booking, contact, payment, support, advertising, and website operations.

Business details: SwiftDrop UAE, TRN 100000000000003, Business Bay, Dubai, United Arab Emirates. Privacy contact: support@swiftdrop.ae.

Information we collect

We may collect and hold the following information when you use the website:

  • Sender and recipient name, phone number, country code, and order reference.
  • Pickup, drop-off(s), route distance, route duration, and pickup time.
  • Courier tier, package size, weight, item count, handling options, payment, and courier-note details.
  • Contact messages, support requests, cancellation requests, and privacy enquiries.
  • Technical data such as browser, device, IP address, cookies, and similar identifiers.
  • Payment status and Stripe payment identifiers. We do not store full card numbers.

How we collect information

We collect information directly from you when you complete booking forms, use contact links, call or email us, allow browser location access, or complete secure Stripe checkout. Draft order details such as pickup, drop-off, sender and recipient details, courier notes, and order status may be temporarily stored in your browser so the booking flow can continue if the page is refreshed. We also collect limited technical information through Firebase, Google Maps, Google Ads, and similar website services.

Why we use information

We use personal information to:

  • create, review, dispatch, manage, cancel, and complete deliveries;
  • calculate route distance and delivery fee estimates;
  • contact senders and recipients about deliveries and support requests;
  • process online card authorization and payment capture through Stripe;
  • keep records for business, tax, fraud prevention, safety, and dispute handling;
  • measure website contact conversions and improve advertising performance.

Service providers and disclosures

We may disclose information to drivers, dispatch staff, payment processors, hosting and database providers, map and route providers, advertising providers, professional advisers, and regulators where required by law.

The website uses Firebase for hosting, functions, authentication, and Firestore database services. It uses Stripe for secure online checkout, manual card authorization, and payment capture. It uses Google Maps Platform for maps, places, route, geocoding, and distance services.

Google Maps

The website includes Google Maps features and content. Your use of Google Maps features is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Location, place, route, and device information may be processed by Google when Maps features are used.

Security, retention, and deletion

We use reasonable technical and organisational measures to protect personal information. No online system is completely secure, but access to booking records is limited and full card details are handled by Stripe rather than stored on this website.

We keep booking, contact, payment status, and support records for as long as needed for business, tax, dispute, safety, legal, and fraud prevention purposes. You may request deletion, but some records may need to be retained where legally or operationally required.

Access, correction, and complaints

You may request access to, correction of, or deletion of personal information we hold about you by emailing support@swiftdrop.ae. Include your name, phone number, and order reference if available.

If you have a privacy complaint, email us first so we can review and respond. If you are not satisfied, you may contact the UAE Data Office established under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Payment policy

Delivery fee estimates are calculated from the route, distance, courier tier, package details, and fixed-quote choice shown in the booking flow. The server recalculates distance and fee before an order is created. All fees are in UAE Dirham (AED).

If you choose card payment, your card may be authorized through Stripe before dispatch and is intended to be captured only when the delivery is marked completed. If you choose cash on delivery, the fee is paid in cash to the courier when the delivery is completed.

When a fixed quote is confirmed for the selected route, courier tier, package size, weight, handling options, and pickup time, we do not add a separate website booking charge on top of it. Additional charges may apply for tolls, parking, waiting time, or changes requested after confirmation.

Cancellation policy

You can cancel an eligible order from the order status screen until the delivery is marked completed. Please cancel as early as possible so the courier can be reassigned. The cancellation option is not shown after an order is completed, cancelled, or rejected.

There is no website cancellation fee in this booking flow unless clearly stated at the time of booking. Dispatch may also cancel a request where it cannot be fulfilled, details are incomplete, the requested service is unavailable, payment cannot be authorized, or there are safety or operational concerns.

Refund policy

If an online card authorization has not been captured, we will request release or cancellation of that authorization through Stripe. The time it takes for a released authorization to disappear from your card or bank account depends on your card issuer or bank.

Cash-on-delivery fees are settled directly with the courier, so any cash adjustment is handled at the door. If a valid duplicate or incorrect website charge occurs, contact us with your order reference and we will review it and refund where the charge is found to be valid.