Refund policy

Refund policy

If you paid online and your order is cancelled or rejected before completion, we refund the payment to your original payment method through the provider you used (Ziina or PayPal). The time it takes for a refund to appear depends on the payment provider and your card issuer or bank.

Cash-on-delivery fees are settled directly with the courier, so any cash adjustment is handled at the door. If a valid duplicate or incorrect website charge occurs, contact us with your order reference and we will review it and refund where the charge is found to be valid.

How to request a refund

Email swaseem600@gmail.com or call +971506379297 with your order reference, the delivery date, and a short description. We review valid website refund requests and respond by email.

Repair refunds

For repair bookings, the diagnostic/pickup fee covers pickup and diagnosis and is separate from the repair quote. If you cancel the pickup before the device is collected, the diagnostic/pickup fee is refunded to your original payment method.

Once the device has been picked up and diagnosis has started, the diagnostic/pickup fee is generally not refundable because it covers the pickup and diagnostic work already performed. If you decline the repair quote, you may still be charged the diagnostic/pickup fee, and we will return the device to you.

If you approve and pay for a repair and we later cannot complete the agreed repair work, we will refund the repair cost to your original payment method. The diagnostic/pickup fee is not refunded in that case because the diagnosis service was provided.

Refunds for online repair payments are returned to the original payment method through Ziina. The time it takes for a refund to appear depends on Ziina and your card issuer or bank.