Report a delivery issue

About this report

Safe handling of your parcel and respectful, professional courier conduct matter to us. Use this page to report any concern about a courier's behaviour, how your parcel was handled, the route, or how a delivery was carried out, whether the delivery was completed, cancelled, or did not arrive.

Examples of what you can report include a damaged, lost, or wrong parcel, a late or missed delivery, rude or inappropriate conduct, a fee dispute, or any safety incident during the delivery.

How to report a concern

If you have a concern about a recent delivery, contact us at support@swiftdrop.ae or +96892434066. Include your order reference, the delivery date, and a short description so we can review it.